Shipping Policy

At House of Ivaah, every piece is thoughtfully curated and carefully prepared before it begins its journey to your home. Whether it's a handcrafted décor accessory, a statement furniture piece, or a bespoke creation, we are committed to ensuring it reaches you safely and in excellent condition.

1.Order Processing

Once your order is placed, you will receive an order confirmation via email. Our team carefully verifies, inspects, and prepares each item before dispatch. Estimated processing times are:

  • Ready-to-Ship Products: 3–7 business days

  • Made-to-Order & Bespoke Products: Production timelines vary based on the product and will be communicated at the time of purchase.

  • Project Orders & Bulk Purchases: Timelines are shared individually based on project scope. Orders are processed Monday through Saturday, excluding public holidays.

2.Shipping Coverage

House of Ivaah currently delivers across most locations within India. For international shipping, custom project deliveries, or large commercial orders, please contact our team for a tailored shipping quotation.

3.Delivery Timelines

Estimated delivery times after dispatch:

Destination: Estimated Delivery Metro Cities 3–7 Business Days

Tier II & III Cities 5–10 Business Days

Remote Locations 7–14 Business Days

Furniture, oversized products, and fragile handcrafted items may require additional transit time due to specialized handling. Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, or unforeseen logistical delays.

4.Shipping Charges

Shipping charges are calculated based on:

  • Product size and weight

  • Delivery destination

  • Packaging requirements

  • Courier partner charges

Applicable shipping charges, if any, will be displayed during checkout before payment. From time to time, House of Ivaah may offer complimentary shipping on selected collections or promotional campaigns.

5.Furniture & Large Item Deliveries

Large furniture pieces require specialized logistics and careful handling. Depending on your location, deliveries may be arranged through dedicated furniture logistics partners. Customers may be contacted prior to delivery to schedule a convenient delivery window. Please ensure that:

  • Someone is available to receive the shipment.

  • Building access is available.

  • Elevators, staircases, and entryways can accommodate the product dimensions. Any additional handling charges due to restricted access may be communicated prior to delivery.

6.Delivery Inspection

We encourage customers to inspect their order upon delivery.

If you notice:

  • Visible transit damage

  • Missing components

  • Incorrect products

please notify us within 48 hours of delivery by emailing info@houseofivaah.com along with:

  • Order number

  • Photographs of the packaging

  • Photographs of the product

  • A brief description of the issue

Prompt reporting enables us to resolve concerns efficiently.

7.Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect shipping information

  • Customer unavailability

  • Refusal to accept delivery

  • Restricted site access

our logistics partner may attempt re-delivery. Additional shipping or storage charges resulting from repeated delivery attempts may be applicable.

8.Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping confirmation

  • Tracking details (where available)

  • Courier partner information

You can monitor your shipment using the tracking link provided in your dispatch confirmation email.

9.International Shipping

International shipping is available for selected products and custom orders. Please note that international customers are responsible for:

  • Import duties

  • Customs clearance

  • Local taxes

  • Government levies applicable in the destination country

These charges are not included in the product or shipping price unless explicitly stated.

10.Delays Beyond Our Control

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Government restrictions

  • Customs procedures

  • Public holidays

  • Transportation disruptions

  • Force majeure events

We appreciate your patience and will keep you informed should any significant delays arise.

11.Sustainability in Packaging

At House of Ivaah, we believe thoughtful design extends beyond the products we curate. Where possible, we use responsibly sourced, recyclable, and protective packaging materials that safeguard your purchase while reducing environmental impact.

12.Need Assistance?

If you have any questions regarding your shipment, delivery schedule, or order status, our Customer Care team will be happy to assist you.

House of Ivaah , Email: info@houseofivaah.com

Business Hours: Monday–Saturday | 10:00 AM – 6:00 PM IST