Return & Refund Policy

At House of Ivaah, every piece is thoughtfully curated and carefully inspected before it is dispatched. Many of our collections feature handcrafted, made-to-order, or bespoke products, making each purchase unique. We encourage customers to review product specifications, dimensions, finishes, and material details carefully before placing an order.

Our goal is to ensure that your experience with House of Ivaah is seamless and satisfying.

1.Eligibility for Returns

Returns may be accepted under the following circumstances:

  • You have received an incorrect product.

  • The product has arrived damaged during transit.

  • The product has a verified manufacturing defect.

  • The item received is significantly different from the product ordered.

To be eligible, requests must be submitted within 48 hours of delivery.

Please email info@houseofivaah.com with:

  • Your order number

  • Photographs of the product

  • Photographs of the packaging

  • A brief description of the issue

Our team will review your request and respond within 2–3 business days.

2.Non-Returnable Products

The following products are not eligible for return or exchange unless they arrive damaged or defective:

  • Made-to-order furniture

  • Bespoke or customized products

  • Personalized items

  • Special project orders

  • Clearance or final sale items

  • Gift cards or digital products

  • Products that have been assembled, installed, used, altered, or damaged after delivery

As many of our products are handcrafted using natural materials, slight variations in colour, grain, texture, veining, finish, or dimensions are inherent characteristics and are not considered defects.

3.Return Conditions

Approved returns must be:

  • Unused and in original condition

  • Returned with original packaging, labels, and accessories

  • Free from signs of misuse, installation damage, or modification

House of Ivaah reserves the right to decline any return that does not meet these conditions.

4.Replacement & Exchange

Where applicable, we will first endeavour to replace or exchange the affected product. If a replacement is unavailable, a refund or store credit may be offered at our discretion.

5.Refunds

Once the returned product has been received and inspected, approved refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your bank or payment provider. Shipping and delivery charges are non-refundable unless the return is due to an error on the part of House of Ivaah.

6.Order Cancellations

Before Dispatch

Orders may be cancelled before dispatch by contacting our Customer Care team. If the order has not entered production or shipping, a full refund will be processed.

7.Made-to-Order & Bespoke Orders

Once production has commenced, bespoke or customized orders cannot be cancelled, modified, or refunded.

8.Damaged Deliveries

If your order arrives visibly damaged, please:

  • Inspect the shipment before accepting delivery whenever possible.

  • Photograph the packaging and damaged product.

  • Notify us within 48 hours of delivery.

Our team will work with you to resolve the issue promptly through repair, replacement, or refund, depending on the circumstances.

9.Need Assistance?

For any questions regarding returns or refunds, please contact:

House of Ivaah

Email: info@houseofivaah.com

Customer Support Hours:
Monday–Saturday
10:00 AM – 6:00 PM IST