Payment Policy

At House of Ivaah, we are committed to providing a secure, transparent, and seamless payment experience for every customer. All transactions are processed through trusted payment partners using industry-standard security protocols to protect your information.

1.Accepted Payment Methods

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Digital Wallets

  • EMI options (where available)

  • Bank Transfer (for selected project and commercial orders)

  • Accepted payment methods may vary depending on your location and the payment gateway available at checkout.

2.Currency

Unless otherwise stated, all prices displayed on our website are in Indian Rupees (INR).For international transactions, currency conversion will be handled by your card issuer or payment provider.

3.Pricing

All product prices are listed inclusive or exclusive of applicable taxes as indicated on the product page and at checkout. Shipping charges, installation fees, or additional services (if applicable) will be displayed separately before payment confirmation. House of Ivaah reserves the right to update pricing without prior notice. However, confirmed orders will not be affected by subsequent price changes.

4.Payment Security

Your security is important to us. House of Ivaah does not store your credit card, debit card, or banking information. All payments are processed through secure, PCI-DSS-compliant payment gateways using encrypted technology to safeguard your transaction.

5.Order Confirmation

Your order will be confirmed only after successful payment authorization. Once your payment has been received, you will receive an order confirmation via email containing your order details. If payment authorization fails, the order will not be processed.

6.Failed or Declined Transactions

Payments may occasionally fail due to:

  • Banking network issues

  • Insufficient funds

  • Incorrect payment details

  • Security verification failures

  • Payment gateway interruptions

If the payment amount has been debited but your order has not been confirmed, please contact your bank first. If the issue persists, reach out to our Customer Care team with your transaction details.

7.Refund Processing

Approved refunds will be credited to the original payment method used for the purchase. Refund timelines generally range from 7–10 business days, depending on your financial institution or payment provider.

8.EMI & Financing

Where available, eligible customers may choose EMI or financing options offered by our payment partners. The availability, interest rates, repayment terms, and approval process are governed by the respective financial institutions and not by House of Ivaah.

9.Project Orders & Custom Furniture

For bespoke furniture, interior projects, and commercial orders, payment schedules may differ from standard online purchases.mThese may include:

  • Advance payment upon order confirmation

  • Progress payments based on production milestones

  • Final payment prior to dispatch or installation

  • Specific payment terms will be outlined in your quotation, proposal, or purchase agreement.

10.Fraud Prevention

House of Ivaah reserves the right to:

  • Verify payment details before processing an order

  • Request additional identification where necessary

  • Cancel or refuse any order suspected of fraudulent, unauthorized, or unlawful activity

  • If an order is cancelled due to payment verification issues, any successfully received funds will be refunded to the original payment method.

11.Contact Us

If you have any questions regarding payments, billing, or transactions, please contact:

House of Ivaah

Email: info@houseofivaah.com

Customer Support Hours:
Monday–Saturday
10:00 AM – 6:00 PM IST